You can return your piece for a full refund for any reason within 14 days of receiving the item.
If the piece is faulty then we will give you a full refund and cover the postage costs for returning the item to us.
If the item is not faulty then the cost of returning the item is the responsibility of the purchaser. It is their responsibility to get the item back to us in its original condition.
To return an item to us please send it by recorded delivery, signed for and suitably insured in case of damage in transit.
If it is damaged in transit from the purchaser to us, then it is the responsibility of the purchaser to claim on the postal insurance that they should take out to return it to us. The post office offers good insurance for these items and will include it in the postage price.
If you would like to return an item to us, please email us through the contact form or phone us and let us know the reason for returning the item.
Please post it to:
Somerset BS8 3RH
Once the piece is received then we will provide a full refund by cheque or BACS transfer.